Terms and conditions

1. Who you are contracting with

DeCarbonPro is a trading name of Ahmed Medhat Mohamed Ali, based in Egypt. References to "we", "us" and "our" mean that person. You can reach us at info@decarbonpro.com or by telephone on +20 122 424 7769.

2. What the software does

DeCarbonProis software. You enter data about your installation and its production, and the software calculates the embedded emissions of your goods in line with Implementing Regulation (EU) 2025/2547, produces the Operator's Emissions Report, and lets you share the resulting emissions data with your EU customers.

The calculations are performed on the data you provide. You remain responsible for the accuracy and completeness of that data, and for your own compliance obligations. The software does not verify your data, does not act as an accredited verifier, and does not submit anything to any authority on your behalf.

3. Not legal or compliance advice

The software, its outputs and any guidance shown inside it are informational. They are not legal, tax, accounting or compliance advice, and nothing in them creates an adviser relationship. Where a decision depends on how the regulation applies to your circumstances, take your own professional advice.

4. Subscriptions, price and payment

Subscriptions are sold monthly at US$249 per month, or annually at US$2,490 per year. The price you see at checkout, in the currency shown there, is the price you commit to. Taxes are calculated and shown at checkout before you pay.

A subscription renews automatically at the end of each period, at the same price, until you cancel. We will tell you in advance of any price change, and a change never applies to a period you have already paid for.

5. Our reseller and merchant of record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Your receipt and invoice therefore come from our reseller, and their name — not ours — may appear on your card or bank statement. This does not change any of your rights under these terms or under our refund and cancellation policy.

6. Refunds and cancellation

You can cancel at any time, and any subscription payment is refundable in full for 30 days from the date we take it, without your having to give a reason. The full terms are in our refund and cancellation policy, which you accept when you subscribe.

7. Your account and your team

Keep your login credentials confidential and tell us promptly if you think they have been compromised. You are responsible for what the people you invite to your organisation do in it. We may suspend an account where we reasonably believe it is being used unlawfully or in a way that threatens the security of the service or another customer.

8. Acceptable use

You agree not to:

• Resell, sublicense or provide the software to a third party as a service
• Copy, scrape or extract our reference datasets other than as data about your own installation
• Reverse engineer the software, or attempt to defeat its access controls
• Upload anything unlawful, or anything you do not have the right to upload
• Interfere with the service or place an unreasonable load on it

9. Your data and our intellectual property

The data you enter, and the reports produced from it, are yours. You grant us only the permission needed to host and process that data in order to run the service for you. We do not sell it, and we do not use it to train anything.

The software itself, its interface and our own reference datasets remain ours. Your subscription grants you the right to use the software, not to own any part of it.

You can export your data at any time while your subscription is active, and ask us for an export afterwards — see our refund and cancellation policy.

10. Availability

We aim to keep the service available continuously, but we do not guarantee uninterrupted availability. We may need to interrupt it for maintenance, and we will keep any planned interruption short and outside European working hours where we can.

11. Limitation of liability

We are liable to you for direct losses we cause, up to the total amount you paid us in the twelve months before the claim. We are not liable for indirect or consequential losses, for lost profits, or for any penalty, charge or liability arising from data you entered incorrectly or from your own compliance decisions. Nothing here excludes liability that cannot lawfully be excluded.

12. Complaints

If something is wrong, tell us and we will fix it. Our complaints process, including the times within which we respond, is set out in section 6 of our refund and cancellation policy.

13. Changes to these terms

We may update these terms. The date at the top of this page shows the most recent revision, and we will tell subscribers in advance of any change that materially affects them. Continuing to use the service after a change takes effect means you accept the updated terms.

14. Governing law

These terms are governed by the laws of Egypt. Nothing in them removes a protection you have under the mandatory consumer law of the country you live in.

15. Contact

Questions about these terms go to info@decarbonpro.com.